Archive | March, 2015

Your eBay Ads Are Only Relevant If You Continue Testing

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It’s the worlds largest marketplace and 80% of its marketing it relevant to each individual customer.

This is no easy feat for eBay, because of its commitment to “test, test and test” again the collateral that leaves its doors and arrives into a user’s inbox. The user activates that relevancy, their activity is going to create messaging and communications to expose certain assets that are relevant. That’s what they are trying to do and that’s where the magic happens.

The other 20% of messaging is brand messaging, but all messaging needs to be relevant especially in the digital landscape because a rival website, or even just another distraction, is just a click away.

“We all have a responsibility to keep messaging as relevant as possible, because customers are incredibly savvy, they can go places very quickly. Any online business is a click away. Customers can simply just click away, but if you’re in your local Westfield, it’s less likely that they decide to go to another shopping centre. But on the internet it’s a click away. So we have to be even more careful about customer treatment and relevancy and offers,” said Harvey Sanchez head of marketing – CRM at eBay Australia and New Zealand.

Another key element of eBay’s CRM strategy is its commitment to test its collateral, by polling its customer online and also in person. “It’s good to fail because we learn, it is the only way that you’re going to learn is by trial and error,” Sanchez said. “Every company is guilty of this. You can stand on your laurels and say that works, that’s been working for years’, but we haven’t really tested it any further than that.”

How do you know you can’t get any more incrementality by doing a test on that? Or optimising it? One of the things you need to do is to sit down with our customers and ask ‘did you actually like that e-mail? Is that icon in the right place?’ When you start to collect that information you start to see that your idea of it isn’t the same and suddenly you start to see noticeable increase.

Albert: The New Tablet Payment Device From CBA

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The new tablet payment device called Albert is ready to be launched for mobile in-store purchases.

It looks like the Commonwealth Bank has introduced a game-changer beast by announcing a rather bulky tablet device that lets staff roam around and take EFTPOS payments anywhere in a store. The device, which is known as “Albert”, provides business insights too, as it collects data from customers.

Furthermore, Commonwealth Bank named a list of businesses that it has been working with on the Albert project. The list included David Jones and Amalgamated Holdings Limited, with several brands such as Event Cinemas, QT Hotels and Resorts, and Rydges Hotels and Resorts. There’s Keystone Group, Foot Locker, Mogas Regional and EasyFuel. Currently, these businesses were building customised apps for Albert, which would operate on the open-source platform, Pi Business Network.

The payments landscape is quickly becoming crowded with a range of digital payment options, including using smartphones and even smart watches. Devices such as Albert will let those payments take place where customers congregate, which could be away from counters. Gary Roach, the bank’s managing director payments & cash management services, said Albert would revolutionise the point of sale experience.

“Albert has the potential to dramatically shift the way businesses take payments, offering merchants the ability to completely customise the customer experience from start to finish,” he said.

It is predicted that “Albert” would be “a complete technological game-changer” for multiple business models. The loss of sales due to long queues at retail outlets cost Australian business more than a billion dollars annually. Not less than 73% of Australians had abandoned a purchase in a retail store because of the length of the queue. A majority of people, 55%, left a store if they have to wait more than five minutes. Based on the average price of an abandoned sale of $94, Australian retailers were potentially losing out on sales worth $1.2 billion a year.

Meanwhile, numerous key features are implemented in Albert, including the option to email receipts and invoices, split the bill up to ten ways, open a customer account that can be paid later, record and track daily, weekly and yearly payments, and compile business analytics and insights. On top of that, Commonwealth Bank stated Albert could help businesses recognise their most loyal patrons, let customers split the bill with ease, and put an end to lengthy queues at the counter by enabling staff to accept payments at the table, on the shop floor, or even offsite at an event or function.

How To Handle Your Official Twitter Account Like A Pro (Infographic)

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Are you leveraging twitter to promote your small business, products or services?

Twitter is surely a great tool for social media marketing. However, are you getting the most out of your profile yet? By adopting some of these tips you can become a more effective twitter user, increase your following, and grow awareness of your business or brand. This infographic will teach you key ways to optimize your Twitter profile (both for individuals and for brands), best practices for tweet structure, and how to increase engagement.

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Luna: The First Smart Bed In The World

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While the smart watch is becoming the new highlight in 2015, a smart bed might not be surprising news anymore.

In the era where everything is connected to the Internet and here’s another product to hit the market. This time, it’s Luna, a smart bed that tracks how you like to sleep, helping to manage temperatures between the sheets and for both sides of the bed, along with heart rate and breathing patterns.

It also pulls in data from other sources like Health on your iPhone and other fitness wearable gadgets to see whether your sleep patterns need to be altered to get the best night’s rest. The price starts from US$235.

 

How Does Your Social Media Marketing Stack Up In Your Industry?

Does your company have an above-average number of social followers for its size?

The average social following of Marketing Services is nearly 255,000, while healthcare department has roughly 120,000.

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In a broader view, companies will want to know that increasing the number of social posts they publish per week has no correlation between the average number of interactions (e.g. likes, retweets, etc.) each of those posts receives – meaning posting more doesn’t necessarily mean more engagement. This is actually good news for those time-strapped marketers, as they can be more thoughtful in what they do post, rather than feeling as if they need to post more and more. In other words: quality once again wins over quantity.

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Why don’t you start your own curated online marketing strategy now? Contact us now or give us a call on 1300 911 772.

Six Bad Digital Habits You Need To Avoid (Infographic)

The fast advancement of technology and Internet is similar to a double-edged blade. They bring tremendous amounts of advantage, with the approximately equal problems.

As much as technology and the Internet have benefited us, they’ve also created some really bad habits. In the following infographic, you will learn six bad digital habits and how to avoid them so you can boost the company’s productivity.

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 Infographic courtesy of Study Web.

10 Types Of Marvelous Visual Content You Need To Know (Infographic)

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The major impact on general audience comes from the visual message that you are conveying, not the actual text of the content itself.

It’s a common knowledge that people respond differently to what they see visually rather than what they think they need to engage with. Knowing this can be an important consideration to achieve your marketing goals with the marketing tactics and strategy that you will be executing. If your end goal is to get sales, a humourous advertisement may get people talking about your product. However, it may not transfer into continuous sales. On the other hand, a visually appealing picture without a captivating call to action can make the campaign suffer.

For more detailed information, please take a look at the following infographic:

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Infographic credit: Canva

11 Effective Link Building Tips For Local Businesses

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Local link building is one of the cruxes of successful local SEO strategy.

However, let’s face it. Local link building is terribly hard. Even if you have reasonable budget and the right resources needed to earn or build links, it will take time to get a stable result. Having a strong link profile is essential to your website’s success in search engines. In this guide we will look at 11 practical ways you can start earning links for your local business, which will make an impact on your bottom line today.

If you’re trying to boost the authority of your website, one good way is to get links from reliable local sources. This guide will be useful for all types of businesses who want to increase their site’s link authority. Since local business types vary from fast food restaurants, to ski rental shops, to law firms, and everything in-between, the tactics below are applicable across the spectrum.

How do you define a good link?

Essentially, there are three key points to help you define the type of links you’re looking for:

  1. Links that will drive direct referral traffic.
  2. Links that build visibility with your target audience for your brand.
  3. Links that build your reputation.

The link building methods I’ll be covering today will achieve at least one of the goals each. I always think it’s important to “think outside of the link” and the above three points make that practical. In addition to getting the link for an SEO benefit, will it actually drive relevant traffic? If so, that’s a great link to chase. The same goes for links built that place you in front of your target audience and links that build your reputation.

Without further ado, let’s start our first tip:

1. Create controversy and get in the news

Most people think this method might be hard for the first time. However, by employing this method, you can get links from places like:

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How to do it?

  • Develop an idea that strikes a chord with people. Think about issues that are universally familiar and tend to be polarising in some way.
  • Develop the on-page asset needed to support it. In this case we opted for the scholarship.
  • Once the asset is created, pitch it to a local newspaper.
  • If the story is picked up by a newspaper you can then pitch it to other major publications like The Wall Street Journal. Many websites have contact forms and areas to submit a tip. Something simple like “Hey I thought you guys might find this funny” with a link to the news publication article will do the trick since it adds credibility.
  • Share it on social media with groups that might be interested in the topic.
  • Consider paying for some exposure on Outbrain to widen the audience. 

Don’t skimp on the content, graphics, or any step in this process. This will be fruitful if done right but will fall flat on your face if you try to take shortcuts.

2. Easily get contest nomination links

Almost every city no matter how big or small has some type of local business awards. The awards might be run by a small local newspaper with a website, the chamber of commerce, or even another organisation. In addition to these “Best Of” type awards, there are also awards based on age like Top 40 Under 40 or by type of business including Best Restaurant or Best Law Firm.

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The key is to find the opportunities that are a good fit for your business and get listed. Sometimes you have to win to get mentioned and other times you just need to get nominated.

How to do it?

The best way to find these potentially lucrative links is to do a Google Search. You need to start by coming up with a list of potential sources. Here are some ideas to get the wheels turning in your brain:

  • “Nominate a business”+”STATE NAME” (Example: “Nominate a business”+”Colorado”)
  • “City Name”+”Nominate a business” (Example: “Los Angeles”+”Nominate a business”)
  • “best of STATE or CITY”+”nominate” (Example: “best of Colorado”+”nominate”)
  • “best BUSINESS TYPE”+”nominate”+”city” (Example: “best restaurant”+”nominate”+”denver”)
  • “AGE under AGE”+”GEO MODIFIER” (Example: “30 under 30″+”Denver”)
  • “nominate”+”young entrepreneur” (Example: “nominate”+”young entrepreneur)

Once you have curated a list of awards you want to try to apply for you can then send your pitch to each of these websites directly. Typically they have nomination forms that you would fill out or a certain procedure. If you can’t find out how, don’t be afraid to ask.

3. Get eco-friendly links

Is your business green? Does it operate according to low energy standards or are you at least on track to be green? Why not help out the environment and get a link out of it as well? Now while you probably won’t show up on Newsweek’s America’s Greenest Companies 2014 for doing this, there are a lot of offline benefits to being green as well. I already mentioned saving the environment, but did you realise there are eco-friendly shoppers? Some shoppers do the majority of their business with companies that are eco-friendly and I suspect this will just continue to soar.

How to do it?

With this industry there are some low hanging fruits, but just like all link building, you should be smart about your approach. While it might be tempting to go out and get a link on a directory, I would personally spend time scrutinising it to make sure it’s a strong website that’s human-edited and controlled. If you don’t find it reputable, nobody else will (including Google). That’s why it’s best to focus on local opportunities such as your local newspaper or community directory.

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Make sure to familiarise yourself with the Green Terminology here. Once you have a good idea of what you’re looking for, you can conduct some easy searches such as the ones below to find directories. Again, please be sure to scrutinise them.

Search for directories by using search phrases like:

  • Eco-friendly business directory
  • Green business directories

4. Sponsor a meetup group

An example of a meetup group sponsorship link

While of course we’re talking about links here, I always like to see the other side of a link and the actual benefit it will give you. Did you know you can sponsor meetup groups and get a link as well as get in front of your potential customers?

Meetup.com is a powerhouse website that connects like minded groups of people together through events they call meetups. If you have a good grasp of your target audience and you know where they hang out, you can get in front of them more easily.

For example, let’s say that you’re a bike store. Would it make sense to sponsor a local meetup biking club? Say “Yes”.

How to do it?

Sponsoring a meetup group does require the group owner to accept your sponsorship and terms. Your goal however is to get your business name, logo, discount, and link in the ad as shown in the example. If you’re ambitious and a local store you could ask to have your NAP displayed as well for Local SEO purposes.

Step 1: Start by determining what type of groups might appeal to your audience. Here are some tricky examples below:

  • Attorneys – Maybe sponsoring a cycling- or driving-based meetup with the safety approach
  • Doctors – Sponsor a healthy living meetup
  • Airsoft or Paintball Store – Sponsor a singles group by offering an event
  • Construction – Sponsor a charity group or a new homeowners’ group

Write these ideas down and proceed to the next step.

Step 2: Turn to Google to make your search easier! Use the search strings below to only search the meetup.com website with the keywords you’re looking for:

  • site:meetup.com state+keyword or site:meetup.com city+keyword

Step 3: Click through the results and find a meetup group that seems to fit the bill.

Step 4: Show up to the next scheduled local meetup group. Network. Meet the group owner and see if they’re seeking sponsorship’s.

Step 5: Negotiate and get your site up!

5. Host a community event

If you want to do event link building check out my local event link building post here or Kane Jamison’s event link post here. While those posts go more into how you can really promote an event and build some awesome local links, I want to talk specifically about how you can get listed on your city’s website by hosting a community event. The thing I like most about events is that you get to give back to your community and help people. Not even a link feels as good as that.

The only real requirements for this one is that you host an event where the entire community is invited and get a blessing from the town. In the example below you can see how a church in my town of Parker, Colorado was able to get a link by hosting an Easter Egg Hunt.

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So not only are they getting exposure from people in their town (their target audience), they’re getting the link and mentions here too. If the event was hosted at your office or business location, then you can get the added superior benefit of your NAP listed on their website!

If it’s a county-wide event, you can get listed on the county website and if the event is public safety you might be able to get the Fire Department and Police Departments on board as well. Plus this can come with the added benefit of news coverage.

How to do it?

The first thing you need to do is figure out what type of event you want to host. Depending on the size of your town and the size of the event, it can be a big deal. Don’t be afraid to start small though as long as you’re creating and providing a productive resource for your community.

Some potential ideas include:

  • Trash Pickup Day – Host a trash pickup day where the meeting place is your business or you sponsor the bags.
  • Toy Drop off for Needy Kids – Host a toy drive or drop off for kids in need.
  • Seminar – Host a seminar in your area of expertise that will be the most beneficial to residents. If you like this idea then also try starting a meetup group.

Step 1: Figure out the event type.

Step 2: Get the town on board with the idea and schedule a date at least 60 days out.

Step 3: Create the details page on your website with all pertinent event details.

Step 4: Make sure it goes up on the town’s website with your company event page linked.

Step 5: Promote the heck out of it using the event promotion guide here.

6. Sponsor or donate to a local club or organisation

Sponsorship links can be a slippery slope, but there’s also a place for them. Chances are you or someone you know is a part of one right now. There are a lot of clubs in almost any community. Have you ever heard of the Rotary Club, Kiwanis, Lions Club, etc. These are commonly found in many communities and they typically have state, district, or chapter websites.

But don’t stop there. While the major clubs are popular, there are also a lot of other potential sponsorship causes and organisations. This is commonly touched on so I’m not going to go into too much detail, but here are some easy search stings you can use to find some opportunities:

  • “city inurl:sponsors” (Example: Los Angeles inurl:sponsors)
  • “city inurl:sponsor” (Example: Los Angeles inurl:sponsor)
  • “city intitle:sponsors” (Example: Los Angeles intitle:sponsors)
  • keyword donations (Example: Safety donations)

After you have explored these opportunities simply reach out to the organisers and see what type of commitment they’re looking for.

Pro tip: Don’t be afraid to promote your sponsorship. If you’re giving to a good cause, let the community know!

7. Student, teacher, and alumni discounts

If you’ve done link building research you may have heard of the university discount link building where you can offer a discount to the students and faculty of a university. That has a place and it might be a good place for local links if you have a university nearby. But did you realise there are other student discount opportunities as well? Try to look for other opportunities like:

  • K-12 Schools. These can be goldmines and aren’t really talked about much.
  • Organisation discounts. Organisations have students too. Take the Colorado Symphony for example.
  • Alumni discounts. Sometimes these organisations also offer alumni listings for free.

How to do it?

This is another scenario where we will turn to Google and seek opportunities:

  • site:.org “student discounts” – Looks for organisations that offer student discounts
  • site:.org “high school”+”student Discount” – Checks for offers available to high school students
  • site:.edu “staff discounts” – Searches .edu domains for staff discounts (colleges and universities)
  • site:.edu “student discounts” – Searches .edu domains for student discounts (colleges and universities)

Don’t be afraid to add geo modifiers. Remember that anything in “” will search exactly so plurals should be searched separately.

8. Create and promote a local resource

So you want to send good local link signals and showcase you’re the expert of a local area? What better way than to create a community resource page on your website? Not only will it attract potential links with the proper marketing, it’s also going to show that you’re the expert in your area.

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The good thing about creating a local resource is that you or the local operator running that location probably already has a good idea about the city in general. Even if they’re not the most familiar with the area, some research can solve that.

How to do it?

Start by coming up with a list of ideas. Locally-based ideas can vary greatly. Here are a few to helps the mice turn the wheel:

  • Best of Local Guides – Best restaurants in the city or county, top bars, top microbreweries (I like beer, OK), top city attractions, top things for singles, top things for families, a perfect day trip for families, etc.
  • Local Calendar Creation – Create a local calendar of popular events by topic. High school football calendars, movie premiere dates, HOA meetings, and more.

Once you have the idea, you can move onto the creation of the asset. That means that it should be substantial and also look great. If the content is weak, you’re going to get a weak appeal. When you have built your guide, the real key is promoting it and getting the exposure you need. Make sure to share it with relevant audiences such as Facebook and Google Plus groups. If there are town groups such as “You know you grew up in CITY, when…” those might be a good place to promote your resource.

Figure out where your community members hang out and post it there. Sometimes even city or town run pages will be willing to post or promote your piece. This is just another reason why you need to create a quality piece of content and not just do the bare minimum.

9. Get manufacturer and wholesaler links

This is an easy one that is often overlooked by small businesses. If you operate a retail business or sell a product that somebody else manufactures, then you have a link opportunity. Many product manufacturers want to show their customers where to buy their products. This might be a store locator or it could just be an authorised reseller list. Either way you need to take advantage of it. This is an opportunity that even local businesses can take advantage of quickly.

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One of the reasons we have extensive client intake forms is to address this issue. A lot of times clients will say that they’re listed without actually knowing. It’s best to find out for yourself by getting a complete list of all manufacturers they represent. If they have a website you can get a link.

How to do it?

Small stores might represent products from 100+ different manufacturers. Even if they don’t buy manufacturer direct they can still get a link from the manufacturer just by asking. Here’s how to do it:

  • Create a list of all of the brands the client carries and whether they buy direct or from a wholesaler.
  • Visit each manufacturer and distributor website. Find out if they have a store locator or somewhere where they list where you can buy their products.
  • Reach out to those that do from a company email address including all pertinent information (include NAP!) and the link to your website or store location.
  • For those who don’t list this information, outreach to them and ask them if they are willing to set it up. After all it will only help you both sell more products.

Some websites will only display your Name, Address, Phone Number. But if they don’t link to you don’t be afraid to ask. A lot of times they can make the change and add your link.

10. Build relationships with local influencers

If you want to earn links that will really set you apart from the rest of the herd, you need to start thinking about building actual relationships with influencers. Finding influencers and getting connected can be hard; you have to be real while doing it. These people can range from your local competition, to politicians, to journalists. Finding and connecting with them requires some work, but it’s worth the payoff.

How to do it?

The reality is, while some of this research and networking can be done online, at some point, you’re going to have to get out of your office and interact with real humans!

For our example, let’s look at how we might go about forming a relationship with a member of the local media. First off you will want to find a list of press associations in your area. This might be city based or state based. The easiest way to look for these is just to search for them in Google by typing in your state name + press association or press organisation.

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Once you have the list of the organisation(s) you want to work with, check out their membership fees but more importantly their events and conferences. These are the real goldmines. Many of these organisations have an annual conference or event that you can attend. This is where you can usually expect to meet the people with the most connections. It’s important to speak with them in person, exchange contact information, and express your willingness to contribute. If you have an intriguing idea for a specific writer, for example, someone who always writes about tech news, you may be able to pitch a problem you see in your industry that exposes consumers. Your job is to figure out what interests them and offer to help in any way.

11. Leverage business relationships

In many cases small businesses may already have complementary businesses that might be willing to give a link to your website. In fact, it might make sense from a referral standpoint too. If you use or refer your business to another type of business this is a great opportunity.

How to do it?

Getting these opportunities are as easy as curating the list and doing the outreach. Here are some examples for different business types:

  • Attorneys can get links from: Process servers, investigators, and other services they refer business to
  • Mortgage Brokers can link to recommended realtors and vice-versa
  • Doctors can get links from schools (emergency clinic references), insurance companies, and other doctors.

Another way to go about this is to approach like-minded companies that offer services you don’t and you don’t plan on offering. For example if you’re a greeting card store, then you might be able to get links from gift stores.

Conclusion

Although good link building takes time, thought, and a good amount of effort, it’s easy enough that anyone can do it. With so many different options and ways you can earn links, this is just a small sample that you can use to start gaining new ones today.

Business On Messenger: Now You Can Display Your Brands On Facebook Messenger

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The social media giant, Facebook, announced the opening of its Messenger apps to developers, giving them access to its third-party data.

Facebook made the announcement earlier this week at its developer conference, F8, with the social network releasing a raft of new add-ons that had already been developed for the app. More than 40 add-ons have been developed including GIFs, extra stickers and Messenger now gives users to use external apps to share content directly into the chatting area. This move takes the the service from not only an app but to a platform where developers can enter the apps ecosystem.

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Facebook’s founder Mark Zuckerberg said on the conference that the Messenger app now has 600 million users and this is an exciting next step for the app.

“Messenger Platform is a new platform that developers can use to build apps that help people connect with the more than 600 million people that use Messenger to communicate every day. By opening up Messenger as a platform we’re going to express how people express themselves in rich new ways and make their conversations better. There’s going be a lot of things we can do with Messenger platform over time, but this is a really exciting big new area and opportunity but we want to start small and focused today.”

Zuckerberg also told the conference that Facebook has plans to launch an associated service called Businesses on Messenger. This means that brands and businesses could use Messenger instead of email, meaning that brands could have conversations with people through the Messenger app, about everything from product information to potentially purchasing products through Facebook’s Messenger platform.

This move is quite similar to that of what China’s WeChat already allows, people can currently book movie tickets and taxis for the app, however with no concrete information around if this will be a paid service it is unclear if Facebook will be using Messenger for Business as another revenue stream.

This could also reignite the debate around privacy and Facebook, if the social network is allowing brands to buy their way into its app ecosystem. However, if done right brands could have a more personal and engaging conversation with its consumers. If brands get it right and there’s value in it for consumers, it will outweigh any controversy around the service.

“The cool edgy brands, the innovative brands, will be the first to play in the space because they have less to loose and more to gain. The big global brands and the family brands will sit back and wait to see how the public reacts to the data intergeneration to their personal chat app. In the long run the controversy will be swapped for utility.”

The Ultimate Guide To Create Visually Appealing Content (Infographic)

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In the era of online marketing, a visually striking content is a must.

Do you want to create content that people can’t wait to share? Are you looking for effective ways to create more fresh content easily and quickly? In this infographic, you’ll discover why visual content is so important, what types of visual content work best in social media, and the best tools and tips for creating visually appealing content.

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