Recent study has been conducted across shopping affinity analysis. It found that retail brand loyalty is apparently alive and well in the hearts of Australia’s consumers this holiday season.
The study has revealed that although Black Friday holiday shoppers visited multiple stores, these shoppers visited the same retail locations they normally do. While the study focused … Continue reading “Customer Loyalty Is Still Important For Digital Age”
Category: Customer Relationship Management
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The Value Of Customer Testimonials For Small Business
|Nowadays, customer testimonials have been considered as standard practice for nearly all business models.
Everyone is looking for ways to let you know why you should trust their service. Customer testimonials serve several applications that will boost your business’s success. In today’s post, you will learn how you can solicit them from customers.
1. Validation
Validation is two-fold … Continue reading “The Value Of Customer Testimonials For Small Business”
Why Should You Care About Visual UGC? (Infographic)
|Content is very important thing to think about if you want to expand your social media marketing reach, as good content means good customers relationship (if managed properly). However, what is more appealing than having your loyal customers ‘create’ the fabulous content for your brand?
Among all other types, visual UGC (user generated content) is undoubtedly … Continue reading “Why Should You Care About Visual UGC? (Infographic)”
How Your Customers are Using Digital Shopping Tools and Why You Should Care
|In our ever-increasing efforts to build connections and foster relationships with our customers, there’s often an area of discussion that gets left out: the tools they use to facilitate the process.
The truth is, whether it’s a mobile app, a social recommendation or “old-fashioned” printable coupons, today’s social shopping tools cut out a great deal of … Continue reading “How Your Customers are Using Digital Shopping Tools and Why You Should Care”
Customer Journey Mapping Guide
|“Stories have defined our world. They have been with us since the dawn of communication, from cave walls to the tall tales recounted around fires. They have continued to evolve, with their purpose remaining the same: to entertain, to share common experiences, to teach and to pass on traditions.”
However, storytelling is not just a tool … Continue reading “Customer Journey Mapping Guide”
Customer Value Optimisation (Infographic)
| Do you often baffled with customer management problem?
Worry no more. This post is created for those unfamiliar with digital marketing and customer management. Most of the time, marketers and entrepreneurs stuck at various levels of problem. There’s just so much to learn. From beginner to seasoned pro, marketers are all looking to get better at their job. … Continue reading “Customer Value Optimisation (Infographic)”
Customer’s Loyalty Versus Sales (Infographic)
|Latest research shows that customer’s loyalty is not the sole factor that drive more buying.
The fact is, 80% of customers are willing to switch brands and stores because of a promotion. Once they switched from your brand, most of them are not coming back. Customers (especially casual shoppers) are not as loyal as you might … Continue reading “Customer’s Loyalty Versus Sales (Infographic)”
Eight Useful Tips To Build Your Customer Loyalty Program
|The personal connection between your brand and customers is one of the best asset that every business should cultivate.
In order to continuously remind your customers how much you appreciate them, you might want to carry out a customer loyalty program. These programs will vary for each type of business. B2C businesses will show customer appreciation … Continue reading “Eight Useful Tips To Build Your Customer Loyalty Program”
25 Useful Skills For Excellent Customer Service (Infographic)
|Most companies often forget to increase the quality of their customer service department.
For any type of business, customer satisfaction is very important. If you can guarantee their happiness, a great business is right in your hand. Otherwise, if you can’t win their heart, you’ll never get a stable audience base.
A happy, satisfied customer is likely … Continue reading “25 Useful Skills For Excellent Customer Service (Infographic)”
Are You Putting Your Customers First?
|In today’s age of digital innovation, it’s very important to put your customers as the first priority of what you do.
Customer-centric attitude is essential to any solution you create for customers. To ensure this approach is followed carefully, you need to create a Customer Centric Focus statement (CCF) for every new solution or new feature … Continue reading “Are You Putting Your Customers First?”