Social media is one of the most important factor when it comes to customer service, as buyers and sellers are in the research stage, where both of them are trying to learn the best way to communicate with each other.
For those who are not unaware yet, social media have their own “rules of conduct” and “language”. Learning social media etiquette is very important aspect of customer service on platforms like Twitter and Facebook. It is equally as important as learning how to best manage your communications over various social media platforms.
With the right mixture of tools and a willingness to pay attention on all conversations with customers, you can ensure that maneuvering your way around various social media channels and communicating with customers is as effective and efficient as possible. In the following infographic, you will learn a brief explanation on how to manage your social media account, complete with some great social media management example.