Unlike common assumption, your followers actually listen to your business. They are always curious about the newest releases. That’s why a social media manager is enough to maintain good CRM.
However, spreading your brand awareness to the people who are not your followers and making them as your followers is not possible by being a brand on social media. To achieve it with a human touch, your business needs a community manager indeed. Their job is not just hanging out on social media and blow your trumpet.
Community management is a great responsibility that deals with propagating your business on the social community. Ideally, every business should have a community manager in their social media marketing team. Don’t know where to start? Worry no more. You’ll find
Infographic credit: Vanilla Forums