TWMG: Important Contact Details Update

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This post contains important information regarding how to contact TWMG during the next 2 weeks for task allocation, support, accounts and sales enquiries and information regarding our office relocation and new postal address. As the COVID-19 situation continues to impact people, businesses and communities, our thoughts are with everyone affected. We wanted to update you on our business operations and response to the situation. TWMG will continue to remain operational, however we have a limited team onsite during this time. If you need assistance in any way during this time, please contact us using the contact methods listed in this email and let us know how we can help. We will work with you during the challenging times ahead.

Summary:

  • We have limited Phone Support, please use Basecamp for all support tasks during this time.
  • If you need to arrange access to Basecamp, please email: support@twmg.com.au
  • New TWMG Postal + Billing address (See below for details):
    TWMG Projects, Bay 6, Middlemiss Street, Lavender Bay NSW 2060

TWMG CONTACT DETAILS

Website Support: Existing Customers, please use Basecamp for all task allocation. If you do not have access to Basecamp please email, admin@twmg.com.au to get access

Accounts: support@twmg.com.au

New Tasks: sales@twmg.com.au

Other requests: For all other requests please
use our contact page: https://www.twmg.com.au/contact-us/

Phone: 1300 911 772
(Limited Service at this time)

Post: TWMG Projects, Bay 6, Middlemiss Street, Lavender Bay NSW 2060

TWMG Office Relocation

As you may be aware, prior to the escalation of COVID-19, TWMG had planned to relocate to a new, smarter business premises on Monday 23 March 2020.

As of that date, we have been in operation at our new facility, which is located at: Office 7.21 – Bay 7, Middlemiss Street, Lavender Bay, NSW 2060.

Our contact number remains the same: 1300 911 772.
However, due to the COVID-19 situation, we have limited staff working from the office and this has also limited phone support, so we advise current customers to use the contact details laid out in this email.

Please update your records to reflect our new location.
As of 23 March 2020 , all deliveries and correspondence should be sent to the new postal address: TWMG Projects, Bay 6, Middlemiss Street, Lavender Bay NSW 2060.

Please, do not mail or send any items to our former location after this time.

Please contact us with any questions you may have concerning our new location or our services. We look forward to continuing to work with you at our new address.

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