The rise of social media has brought a huge impact in the world of public relations. Most customer care and public relations officers have added social media as one of the “extra” channel for their services . However, many of them are still unaware about the importance of social media as a supportive channel to enhance the quality of their services. Today, The Website Marketing Group will share a nice infographic about ten brilliant tips on social media. Here is a brief summary of the tips:
1. Select your channel.
2. Select the right tool.
3. Set up your listening programme.
4. Empower your staffs.
5. Connect multiple channels.
6. Prioritisation.
7. Automation.
8. Meet customer expectation.
9. Etiquette.
10. Gain customer insights.
