Category: Facebook for Business

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Five Great Tips To Become A Customer Service Expert On Facebook

| By TWMG

In today’s Internet age, more customers are choosing social media to contact company’s customer service. However, these customers are often left with a bitter taste in their mouth.
In fact, 33 percent of customers who contact brands with a customer service question on social media never get a response at all. By not responding to customers, … Continue reading “Five Great Tips To Become A Customer Service Expert On Facebook”

Facebook Provides New Tool For Nonprofits, Making It Easier For People To Donate

| By TWMG

Facebook has revealed a new tool to help nonprofits succeed on its social media campaign.
The social media corporate has unveiled a tool called “Fundraisers”, which provides nonprofit organisations with a dedicated place to raise funds for a specific campaign. With “Fundraisers” feature, nonprofits can tell the story of their campaign, gain supporters, collect donations and … Continue reading “Facebook Provides New Tool For Nonprofits, Making It Easier For People To Donate”

Are You Ready For The New “Facebook Notify” App?

| By TWMG

So Facebook has released Notify, an app for reading customisable breaking news, info, and entertainment push notifications right on your lock screen in response to its filtered News Feed that was never very good at real-time news.

Notify lets you select from over 70 publishers and customise your alerts to only send you news about specific … Continue reading “Are You Ready For The New “Facebook Notify” App?”

Now You Can Add Music Clips Of Your Favourite Musicians on Facebook

| By TWMG

With the big three elements in multimedia platform (videos, pictures and news) under its sleeve, now Facebook is testing the waters in music.
Facebook has introduced Music Stories, a new discovery tool that will let users post 30-second clips of their favorite songs and albums to the News Feed. Music can be posted from either Apple Music … Continue reading “Now You Can Add Music Clips Of Your Favourite Musicians on Facebook”

The Landscape of Customer Identity (Q3 – 2015)

| By TWMG

Latest study has enlightened consumers’ preferences when it comes to using their social media credentials to authenticate their identity across the website.
The Landscape of Customer Identity study for Q3 2015 below shows that Facebook is still dominating the social login wars. The social network actually saw its market share decline by 2 percent for the … Continue reading “The Landscape of Customer Identity (Q3 – 2015)”